VOCALIQ — AI Voice Customer Experience Platform
Real-time bilingual (Urdu and English) voice AI platform with multi-agent workflows, full-duplex WebRTC voice calls, barge-in interruption handling, and Graph RAG knowledge grounding.
About
Building AI that ships to production
Applied AI Engineer with 3+ years of experience across ML engineering, Generative AI, and MLOps. I am currently an AI Engineer at Excels Tech Solution LLC in Lahore, Pakistan, and previously worked as an ML Engineer at PerceptronAI.
I take AI products from prototype to production: APIs, vector search, agent workflows, observability, and cost and latency optimization. My flagship work is VOCALIQ, a real-time voice AI platform with bilingual Urdu and English agents grounded by Graph RAG.
Alongside industry work, I have also taught at university level as a Junior Lecturer at Superior University. I hold a B.S. in Computer Science from COMSATS University Islamabad, and I am open to freelance projects in LLMs, RAG, AI agents, and AI automation.
Skills
Tech stack
The tools I use to design, build, and run AI systems in production.
Languages & Core
Python
TypeScript
SQL
AI / LLM
LLMs
RAG
LangChain
LangGraph
MCP
Prompt Engineering
ChromaDB
pgvector
Backend & Cloud
FastAPI
Docker
Google Cloud Platform
PostgreSQL
Redis
Projects
Featured work
Open-source AI systems I designed and built end to end, from backend architecture to the user interface.
RAG Document Q&A — Chat With Your Documents
Upload PDF or TXT documents and ask questions in plain language. Documents are chunked and embedded into ChromaDB, and answers come back grounded with source citations.
LangGraph AI Agent — Tool-Using Agent with Web UI
An AI agent built with LangGraph that reasons over tools: calculator, live web search, current date and time, and a knowledge lookup, with per-session memory across a CLI, a FastAPI API, and a browser chat UI.
MCP Server Suite — Model Context Protocol Tools Server
A production-style MCP server exposing four tools: read-only SQL queries, file search, web fetch, and revenue analytics, over stdio and HTTP, plus a web demo client that discovers tools live.
AI Support Desk — AI Auto-Triage for Support Tickets
SaaS-style support desk where every incoming ticket is auto-triaged by AI: category, priority, and sentiment are detected, and a reply is drafted before an agent opens it.
LLM Gateway — Unified LLM API with Observability
One OpenAI-compatible API in front of multiple LLM providers, with API-key auth, per-key rate limiting, retries, streaming, and a live dashboard tracking requests, tokens, cost, and latency.
Experience
Career & education
Dec 2025 — Present
AI Engineer
Excels Tech Solution LLC — Lahore, Pakistan
Building production AI systems with LLMs, RAG pipelines, and agentic workflows.
Feb 2025 — Jan 2026
Junior Lecturer
Superior University
University-level teaching alongside industry engineering work.
Aug 2023 — Aug 2025
ML Engineer
PerceptronAI — Lahore, Pakistan
Machine learning engineering: model development, data pipelines, and ML-backed product features.
2019 — 2023
B.S. Computer Science
COMSATS University Islamabad
Bachelor's degree in Computer Science.